TY - JOUR T1 - Square model is better than Spiral Model to improve the process of IVR Software AU - Devesh Kumar Srivastava JO - Journal of Information and Computing Science VL - 4 SP - 256 EP - 263 PY - 2024 DA - 2024/01 SN - 8 DO - http://doi.org/ UR - https://global-sci.org/intro/article_detail/jics/22601.html KW - Interactive Voice Response (IVR), Voice Response Software (VRS), Line of code (LOC), Computer Telephony Integration (CTI), Business Process Outsourcing (BPO). AB - Software process improvement (SPI) has emerged as the dominant approach for improving quality and productivity in software development organizations. It is an important activity which starts when an organization plans to enhance/purify the capabilities of its on-going processes. When improvement or change is planned or initiated, there are a number of process-improvement-factors which originate and affect the effectiveness of software process improvement. Therefore the biggest challenge is to find a route for appropriate SPI technologies to realize their company’s improvement goals. A software Industry focused on two different research fields work on the issues of software process: first - software process modeling and second - software process evaluation and improvement. In this paper, the most relevant results of second approaches are presented to evaluate the process improvement for development of IVR software using Square Model. This paper also suggests to IVR application software companies that require collaboration and strengthening to transform their current perspective into inseparable global IT scenario.

Devesh Kumar Srivastava. (2024). Square model is better than Spiral Model to improve the process of IVR Software. Journal of Information and Computing Science. 8 (4). 256-263. doi: