TY - JOUR
T1 - Building a Customer-Centric Transformation for Next Generation e-Commerce
AU - Akinyede , Raphael Olufemi, Medale and Oluwafemi Ayodeji
JO - Journal of Information and Computing Science
VL - 4
SP - 280
EP - 290
PY - 2024
DA - 2024/01
SN - 12
DO - http://doi.org/
UR - https://global-sci.org/intro/article_detail/jics/22471.html
KW - customer, merchant, transformation, next generation, e-commerce. 

AB - In today’s fast changing business environment, it is extremely important to be able to respond to 
client needs in the most effective and timely manner. In online business, customers will wish to view products 
and services online without waiting or delaying. Researches have shown that most of the systems developed 
recently were not customer-centric. As a result, this research has proposed a customer-centric transformation 
for next generation e-commerce web application, which retails various brands of cars. The developed system 
would enable users to register, login, place order for desired products and make payment by using cash on 
delivery or pay later option, however, the user will be expected to pay shipping fee depending on the location. 
In developing the system, different strategies - like 3-tier architecture, server and model were considered. The 
tools used were bootstrap and JavaScript to design the front-end, codeigniter frame work for validation and 
verification, and to achieve a high degree of speed and less memory requirements, MySQL database were used. 
The result of the implementation did not only produced a customer centric website with many functionalities 
and user-friendly interface, but also provides an easy access to viewing orders placed by Administrators and 
Managers.